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Topics

Every guide belongs to one topic. Pick the one you need and read it from the start.

A laptop and a smartphone on a desk
  • Topics5
  • Solutions8

Topics

Every guide belongs to one topic. Pick the one you need and read it from the start.

A laptop and a smartphone on a desk
  • Topics5
  • Solutions8

Topics

Every guide belongs to one topic. Pick the one you need and read it from the start.

A laptop and a smartphone on a desk
  • Topics5
  • Solutions8

From the help desk

Photographs from the desk where the fixes get tested: phones, cables, routers and a lot of tiny screws.

01Phone repair · 2024Most 'broken' phones only needed a restart and an update.
02Charging cables · 2023Half of all charging problems are a worn-out cable.
03Home router · 2025Moving it one metre fixed the Wi-Fi in the far room.
04Circuit board · 2025Inside a phone: smaller and more fragile than you think.
05Laptop clean-up · 2022A full disk, forty startup apps and one very slow afternoon.
06Keyboard · 2024Where every guide is typed, tested and typed again.
07Test phones · 2023The drawer of old phones every fix is tried on.
08Late fixes · 2025The help desk stayed open late, so we did too.

From the help desk

Photographs from the desk where the fixes get tested: phones, cables, routers and a lot of tiny screws.

01Phone repair · 2024Most 'broken' phones only needed a restart and an update.
02Charging cables · 2023Half of all charging problems are a worn-out cable.
03Home router · 2025Moving it one metre fixed the Wi-Fi in the far room.
04Circuit board · 2025Inside a phone: smaller and more fragile than you think.
05Laptop clean-up · 2022A full disk, forty startup apps and one very slow afternoon.
06Keyboard · 2024Where every guide is typed, tested and typed again.
07Test phones · 2023The drawer of old phones every fix is tried on.
08Late fixes · 2025The help desk stayed open late, so we did too.

From the help desk

Photographs from the desk where the fixes get tested: phones, cables, routers and a lot of tiny screws.

01Phone repair · 2024Most 'broken' phones only needed a restart and an update.
02Charging cables · 2023Half of all charging problems are a worn-out cable.
03Home router · 2025Moving it one metre fixed the Wi-Fi in the far room.
04Circuit board · 2025Inside a phone: smaller and more fragile than you think.
05Laptop clean-up · 2022A full disk, forty startup apps and one very slow afternoon.
06Keyboard · 2024Where every guide is typed, tested and typed again.
07Test phones · 2023The drawer of old phones every fix is tried on.
08Late fixes · 2025The help desk stayed open late, so we did too.
A smartphone charging on a wooden desk

The Sunday letter

One e-mail a week: a step-by-step fix, quick tips from the week and the scams to watch out for. Sent Sunday at eight.

Free · one e-mail a week · unsubscribe any time

MyTextStory

Step-by-step solutions for WhatsApp, Android, iPhone, Wi-Fi and everyday tech problems, plus a free Sunday letter.

A smartphone charging on a wooden desk

The Sunday letter

One e-mail a week: a step-by-step fix, quick tips from the week and the scams to watch out for. Sent Sunday at eight.

Free · one e-mail a week · unsubscribe any time

MyTextStory

Step-by-step solutions for WhatsApp, Android, iPhone, Wi-Fi and everyday tech problems, plus a free Sunday letter.

A smartphone charging on a wooden desk

The Sunday letter

One e-mail a week: a step-by-step fix, quick tips from the week and the scams to watch out for. Sent Sunday at eight.

Free · one e-mail a week · unsubscribe any time

MyTextStory

Step-by-step solutions for WhatsApp, Android, iPhone, Wi-Fi and everyday tech problems, plus a free Sunday letter.

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